Frequently Asked Questions

  • Frontier Dermatology – Gig Harbor

    Formerly Harbor Dermatology

    We’re excited to welcome Harbor Dermatology patients to Frontier Dermatology. Below are answers to common questions about this transition, appointments, insurance, medical records, and more.

    What is changing?

    Harbor Dermatology is joining Frontier Dermatology and will officially become Frontier Dermatology – Gig Harbor beginning June 1, 2026.

    Why did Harbor Dermatology partner with Frontier Dermatology?

    This partnership helps expand access to dermatology services, improve technology and scheduling systems, and enhance the overall patient experience while continuing the quality care patients know and trust.

    Is the clinic moving?

    No. The clinic will remain at:

    7901 Skansie Ave
    Gig Harbor, WA 98335

  • Do I need to reschedule my existing appointment?

    No action is needed. Your appointment date, time, and provider will remain the same unless our office contacts you directly.

    How do I schedule or change an appointment?

    Please call our Contact Center at (253) 400-1202.

    Online self-scheduling for select appointment types will be available soon.

    The phone greeting sounds different. Did I call the right office?

    Yes. You may hear “Frontier Dermatology – Gig Harbor, formerly Harbor Dermatology” when calling the office.

  • Will my provider change?

    Your care team remains in place. If any provider changes occur, patients will be notified in advance.

    Are the services changing?

    Current dermatology services will continue, and additional services may be added over time.

    Can I continue seeing the same provider for follow-up visits?

    Yes, whenever possible and based on provider availability.

  • Will you still accept my insurance?

    We expect to continue accepting most insurance plans. Coverage will be verified during scheduling, and patients will be informed of any changes.

    Will my copay or costs change?

    Patient responsibility is determined by individual insurance benefits. If anything changes regarding coverage, our team will discuss it with you before your appointment.

    Who do I make payments to?

    For services provided after June 1, 2026, payments will be made to Frontier Dermatology.

    For billing questions related to services provided before June 1, 2026, please call:
    844-266-6366

  • What happens to my medical records?

    Medical records will be securely transferred into Frontier Dermatology’s electronic medical record system and will remain protected under HIPAA regulations.

    Patients will also receive information on accessing the new patient portal.

    Will my prescriptions change?

    No. Prescriptions and refills will continue as usual. Please notify the office if your pharmacy information has changed.

    Will the patient portal change?

    Yes. Patients will receive instructions on how to access the new patient portal.

  • How will I receive appointment reminders and updates?

    Patients will continue receiving reminders by phone, text, and email.

    Can I text medical questions to the office?

    For medical or urgent clinical questions, please call the office directly to ensure timely assistance. In emergencies, call 911.

  • Are office hours changing?

    Office hours may vary by provider or service. Current hours will be confirmed during scheduling and updated online.

    Is parking or check-in changing?

    Parking and check-in procedures remain the same. Please bring a photo ID and insurance card to your appointment.

    Are referrals and authorizations still valid?

    Most referrals and authorizations will remain valid. Our team will verify any requirements during scheduling.